Reference

Access Terms Regional Eligibility

We built 299 bat for Bangladesh players who want clarity on where the platform operates and how account access works. This page sets out the legal framework, regional eligibility, and what happens when you open an account using bKash, Nagad, or Rocket.

Regional access termsAccount eligibilityPayment verificationSupport channelsData handling
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299 bat Access Terms Regional Eligibility
DATA & SECURITY

How We Handle Your Information

When you open an account at 299 bat, we collect your name, mobile number, payment details, and transaction history to operate your account and process deposits via bKash, Nagad, or Rocket. We store this data securely and use it only for account management, payment verification, fraud prevention, and support. We do not sell your information to third parties, and we retain records in line with our legal and operational requirements.

Data Collection

We collect your name, mobile number, email, payment identifiers, and transaction records when you register and deposit. This data powers your account, verifies withdrawals, and helps us prevent fraud and protect your balance.

Cookie Use

We use cookies to keep you logged in, remember your language and game preferences, and analyze lobby traffic. You can disable non-essential cookies in your browser settings, though some account features may require session cookies to function.

Account Security

We protect your account with password hashing, secure payment channels, and regular security audits. If you suspect unauthorized access, contact support immediately so we can freeze your account and investigate the activity.

Request Changes

You can request a copy of your data, ask us to update incorrect details, or request account closure by contacting support with your account number. We process data requests within seven business days and confirm once the change is complete.

LEGAL CONTACT

Reach Us With Legal Questions

If you have questions about account eligibility, regional access, payment verification, or data handling, our support team can walk you through the framework. We handle legal and compliance queries through the same channels as account support, and we aim to reply within one business day for written requests.

Live Chat Open the chat widget in your account dashboard to ask about regional access, payment verification steps, or document requirements. Our team replies in real time during support hours and can point you to the right section of the terms.
Email Support Send a message to our support address with your account number and question. We handle legal, compliance, and eligibility queries alongside account help, and we reply with the detail or documentation you need within one business day.
Help Center Browse the FAQ and policy library inside your account to find answers on withdrawal verification, regional restrictions, data retention, and payment-method eligibility. Each article links to the full legal notice where relevant.

Common Legal Questions

Access depends on local law and eligible regions. We operate where online gaming is permitted, but you must confirm that your location allows you to use the platform before opening an account or depositing.

We verify your location during registration and may request documents to confirm your address. If we determine you are in a restricted jurisdiction, we will close the account and return any deposited balance after verification.

We check the mobile number linked to your wallet against your account registration details. If they match, the deposit clears automatically. If there is a mismatch, we may ask you to upload a wallet screenshot or ID to confirm ownership.

We retain your account details, transaction history, and support correspondence for as long as your account is active, plus the retention period required by our legal and operational framework. You can request a data summary by contacting support.

Yes. Contact support with your account number and request closure. We will freeze your account, process any pending withdrawals, and delete your personal data within the timeframe permitted by our record-keeping obligations.

Send a written message to our support email with a description of the issue and your account details. We aim to resolve disputes through direct correspondence, and we will reply with the next steps within two business days.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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