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How We Handle Your Account Information

We collect the information you give us when you open an account, deposit through bKash, Nagad or Rocket, and use the lobby. This policy explains what we keep, how we use it, and who can ask us to change or remove records.

Account registration dataWallet transaction recordsDevice and session logsSupport conversation historyGame activity snapshots
299 bat How We Handle Your Account Information
REACH US

Ask About Your Privacy Rights

If you have questions about what data we keep, want to update your contact details, or need to request record deletion, our support team is the fastest route. Use live chat for immediate answers, email for detailed requests, or check the FAQ section below for common privacy questions.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and ask about your account data, stored wallet details, or how to update your privacy preferences. The team confirms your identity before discussing personal records.

Email Inquiry

Send your privacy request to our support email with your registered mobile number and account username. We reply within 24 hours with the information you asked for or the steps needed to process a data change.

FAQ Reference

Scroll to the questions section at the bottom of this page for answers about data collection, wallet record handling, session logs, and how to control what we keep after you close your account.

DATA PRACTICES

How We Protect Your Records

Your account data, wallet transaction history, and session logs are stored on secure servers with encrypted connections. We separate sensitive details like passwords and wallet PINs from general account records, and only authorized support staff can view personal information when resolving your inquiry.

Encrypted Connections

Every page you visit, every deposit you confirm through bKash, Nagad or Rocket, and every withdrawal request you submit travels over an SSL-encrypted channel so your data stays private between your device and our servers.

Session Cookies

We use session cookies to keep you logged in while you switch between the sportsbook, live tables and slot rooms. Those cookies expire when you close your browser, and you can clear them manually in your device settings any time.

Account Security

When you sign in from a new device or change your password, we send a one-time code to your registered mobile number. That extra verification step keeps your account secure even if someone else learns your password.

Data Retention Limits

Active account records stay available while you use the platform. Transaction logs are kept for the period financial rules require.

Privacy Policy FAQ

We collect your mobile number, a password you create, your chosen wallet method—bKash, Nagad, Rocket or bank details—and the device type you use to sign in. That data lets us verify deposits and process withdrawals securely.

Yes. Contact our support team through live chat or email with your registered mobile number and username. We confirm your identity, then send you a summary of your account details, transaction history and session logs within 24 hours.

We share transaction data only with the payment processor that handles your bKash, Nagad or Rocket deposit to confirm the transfer, and with game providers when they need to validate a bet. We do not sell your records to marketing companies.

Open your account settings, find the notifications section, and turn off promotional messages. That change takes effect immediately and does not affect important account updates like withdrawal confirmations or security alerts.

When you request account closure, we stop sending promotional messages right away. Transaction logs are kept for the period financial record rules require, then your personal details are anonymized and removed from our active system after the retention window closes.

Session logs—device type, login time, pages you visited—are kept for 90 days to help us resolve support inquiries and detect unusual activity. After that window, session records are automatically archived and personal identifiers are stripped out.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.